A legal disclaimer

Privacy Policy

Spay Neuter Illinois Pets Society, NFP (SNIP Society)

Effective Date: Oct 16, 2026

SNIP Society respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.snipsociety.org, schedule veterinary services, make payments or donations, or communicate with our organization.

Information We Collect

Depending on how you interact with SNIP Society, we may collect:

Contact information: Your name, address, telephone number, and email address.
Pet information: Your pet's name, species, breed, age, medical history, vaccination records, and other information relevant to veterinary care.
Appointment information: Scheduling details, requested services, appointment history, and related communications.
Payment information: Information necessary to process deposits, service payments, and donations through our payment providers.
Communications: Information you provide when contacting our clinic, completing forms, or communicating with our staff.
Website information: Technical information collected through cookies and similar technologies, depending on the website features and services enabled.

How We Use Information

We may use collected information to:

Schedule, confirm, and manage veterinary appointments.
Provide veterinary services and maintain patient records.
Process deposits, payments, and charitable donations.
Send appointment confirmations, reminders, and important service updates.
Respond to inquiries and provide customer support.
Send newsletters, vaccination clinic announcements, fundraising communications, and promotional messages where permitted by law and applicable consent.
Maintain website functionality and security.
Meet applicable legal, regulatory, and recordkeeping obligations.

Appointment Scheduling and Third-Party Services

SNIP Society uses Clinic HQ to manage online appointments, client and patient information, deposits, and certain communications.

Our website is hosted through Wix, and online donations are accepted using the Wix Donations application.

These service providers may process information on our behalf or under their own applicable privacy terms. Information processed through these systems is also subject to the relevant provider's practices and agreements.

[CONFIRM: Additional payment processors, analytics tools, advertising pixels, and integrations.]

Veterinary Medical Records

SNIP Society maintains veterinary patient records in accordance with applicable Illinois law.

Veterinary patient records are treated as confidential and disclosed only as permitted or required by law, including where appropriate client authorization or other legal grounds exist.

Illinois law generally requires veterinary patient records to be maintained for at least five years from the last known patient contact.

Clients may request copies of their pets' medical records by contacting SNIP Society. Requests will be handled in accordance with applicable law.

Email and Text Communications

SNIP Society uses Clinic HQ to send appointment-related communications and may send educational, promotional, or fundraising messages.

Appointment reminders and important service notifications may be sent using contact information provided during scheduling, subject to applicable law.

Promotional communications are sent subject to applicable consent requirements. Recipients may unsubscribe from marketing emails or opt out of marketing text messages using the instructions provided in those communications or by contacting our clinic.

Opting out of promotional communications does not necessarily prevent essential appointment-related or legally required communications, where permitted.

Cookies and Website Technologies

Our Wix website may use cookies and similar technologies to support website functionality, security, user preferences, and other enabled features.

Additional technologies may be used by third-party integrations.

[CONFIRM: Whether analytics, advertising pixels, or nonessential cookies are active and how visitors can manage consent.]

Sharing of Information

We may share information with service providers supporting appointment management, payments, website operations, and communications; veterinary professionals involved in authorized care; and other parties where authorized or required by law.

Veterinary patient information remains subject to applicable confidentiality requirements.

[CONFIRM: Whether client or donor information is shared with any additional organizations or marketing partners.]

Information Security and Retention

We take reasonable steps to protect information handled by our organization. However, no electronic system or internet transmission can be guaranteed completely secure.

Information is retained as necessary for legitimate operational purposes and applicable legal obligations, including veterinary medical-record retention requirements.

Your Privacy Choices

You may contact SNIP Society to request access to or correction of your personal contact information, ask questions about our information practices, or request deletion where legally permitted.

Some information, including veterinary medical records and required financial records, may need to be retained.

Changes to This Policy

SNIP Society may update this Privacy Policy to reflect changes in our operations, technology, or legal obligations. The current version will be posted on our website with an updated effective date.

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